Karthik Sivakoti
ML Engineer | Gen AI | Prompt Engineering Tolling SME | Electronic Toll Collection & Intelligent Transportation System consultant
About Me
Having accumulated more than ten years of extensive IT consulting expertise in the tolling and transportation industry, I have fulfilled various roles such as Tolling Subject Matter Expert, AI Lead, Quality Control Manager, Cloud Solutions Designer, and Technical and Functional Architect at PA Turnpike, KPMG, Kapsch, and Extron. As a technology enthusiast, I hold a dual Master’s degree in Computer Science (Artificial Intelligence) and Electrical Engineering.
What I offer as a Tolling SME
Technical and Functional solution consultant for the Tolling Roadside and Back Office systems.
- Tolling Expertise - Adept in Tolling Roadside and Back-office business rules, along with Interoperability requirements. Passionate advocator for agencies on best-in-class practices, and modernization techniques for both Roadside and Back office implementations.
- CRM - Microsoft Dynamics 365 expertise to build Customer Service Workspace for Operations team, Customer facing Portal and Mobile app, which can be integrated with any number of vendors, including IVR and Chatbot.
- ERP - Microsoft F&O, and SAP expertise including GL, AR, AR, Credit & Collections, Convergent Charging, and Mediation.
- Cloud - Cloud (Comm & Gov) infra deployment expertise, including Disaster Recovery, Data Migration, Auto-scaling, and Cybersecurity.
Quality Control, Assurance, and Governance
- Directed over 100+ testing phases from scratch, I can develop your entire Testing SDLC lifecycle. Including sprint, system integration , user acceptance, operational readiness, production go-live tests.
- RTM, Test Plan, and any artifacts creation, maintenance as per. Establishing Change Management for Post Go-Live support.
- Specialized in:
- Automation - Web, Mobile (Android and iOS) automation, IVR and Chatbot automation, DB automation, and API automated testing.
- Performance Testing - Starting with interviewing and performing detailed data analysis for prior trends, and expected projections.
- Chaos Testing - Improve cloud resiliency in the event of CPU, VM, Memory, Network, Cluster shutdown and backup mechanism.
- Interoperability Testing - IOP certification testing, along with E2E interoperability scenario stress test with emulated datapoint.
- Data Migration Testing - Multi-point defect analysis by conducting DB match from source to target, and sample UI and API validation.
What I offer as an AI Advocate
Automating high volume tasks and repetitive tasks.
Enhancing the ability to understand unstructured data within company assets.
Improving customer engagement.
Provide holistic views to improve decision making.
Improving data quality and insight.
Past AI project modernization implementations: (Transportation Industry)
Call center customer sentiment analysis.
Building RAG pipelines enabling Gen AI apps.
Voicemail analysis and integration with Contact Center based on intent recognition.
Dynamic Pricing and Congestion Control for Toll Roads and Express Highways.
Mailroom automation.
Inventory Forecasting.
Object Detection, Classification and Segmentation.
Experience
Directed a team of 50 and budget of $500 million for Back Office operations for state of PA as part of UBOS and CBOS projects resulting in modernizing a platform which is used by over 500,000 customers daily. Led development lifecycle for internal AI projects in CNN, DL, MLP, ML, Gen AI and Prompt Engg field.
Developed and led cloud transformation projects across State and Local Governments in the Transportation, Health/ Human and Child Services Industry. Created an E2E cloud infrastructure, policy, and config pipeline using Docker, Terraform, PACT, Selenium and Chaos Studio for Azure, AWS and Google Cloud.
Directed development, integration and middleware validation activities for high-profile state agencies (California, North Carolina, Louisiana, Pennsylvania, and Texas) in the next-gen Intelligent Transportation Systems.
Led global QA team for Extron Control System suite leading test efforts across Hardware, Software, and Firmware for A/V multiplexing controllers and touch panels. Spearheaded port security via 802.1x for the entire Firmware lineup at Extron.
Education
Major - Artificial Intelligence
Key focus areas - Deep Learning, Reinforcement Learning, NLP, Ethics in AI, Optimization, and Machine Learning.
Major - Computer Digital Systems and Communications and Communication Networks
Key focus areas - Smart Grid Network Load Forecasting, Curve Cyrptography, Wireless Microcontroller communication, Mixed Signal IC, VLSI.
Skills & Proficiencies
TECHNICAL Skillset
PyTorch, TensorFlow, Scikit-learn.
CNN, RNN, YOLO, Transfomers, BERT.
Numpy, Pandas, Matplotlib, OpenCV.
Classification, Regression, Supervised and Unsupervised Learning - ML.
Grid Search, Data Analysis, Feature extraction, Data Normalization.
Microsoft Azure ML Studio, ML Designer, Azure Cognitive Services.
MLOps, Production Monitoring and Managed Services.
Python, VS Code, Flask, FastAPI, Katalon, Tosca, Selenium, Appium.
Infrastructure as Code (IaC) tools (Terraform, CloudFormation)
Configuration management tools (Ansible, Puppet, Chef)
Containerization & orchestration (Docker, Kubernetes)
CI/CD tools (Jenkins, Gitlab, ADO).
Disaster recovery, Performance optimization, Cost management.
Cloud security, resiliency, scalability, chaos testing.
Cloud Computing platforms (Azure, AWS, GCP) along with all services.
certifications
Google Cloud: Professional Cloud
DevOps Engineer.
Google Cloud: Professional Cloud
Architect.
Microsoft: Power Platform Solu-
tion Architect Expert.
Microsoft Certified: Azure AI Engineer.
Microsoft: Azure Solutions Archi-
tect Expert.
Microsoft: Azure Administrator.
Microsoft: Power Platform Func-
tional Consultant Associate.
Gremlin: Chaos Engg Professional.
"Karthik is a hardworking professional with a keen eye for detail and an unparalleled dedication to quality. He goes above and beyond to ensure tasks are completed to the highest standards. Karthik consistently worked long hours to meet deadlines and deliver results. His dedication is rare and shows his commitment to success. I have full confidence that Karthik will continue to excel in all his endeavors."
“I rarely come across people who stand out like Karthik does. I had the pleasure of working for Karthik during my time at Extron, collaborating on several projects. Karthik's ability to handle multiple projects was unlike any I've seen before. He is able to work on many projects at a time while being extremely efficient. Karthik was always very clear with his instructions and was always happy to help if I ever needed it. As a team member or a leader, Karthik earns my highest reccomendation.”
“A characteristic that seems to have fallen to the wayside due to the work-from-home culture is professionalism - a word that defines Karthik. He logs into work early everyday dressed in a full suit with everything organized. He is the last person to leave for the day and the first person to offer help to anyone struggling. He is a dependable leader and a friend to anyone who permits. I would work with Karthik again in the future if given the opportunity.”
“Karthik has been a pleasure to work with over the past year. His drive and commitment to delivering quality products for large clients is unparalleled. I have experienced Karthik’s discipline, candor, and integrity first hand. I look forward to seeing his accomplishments going forward in his career.”